Customer Journey - SMS Group

EXPERIENCE

We share our own experience and our knowledge. We aim to illustrate knowhow, capability and trust.

RELATIONSHIP

We establish a personal relationship, and then we understand the customers exacting requirement.

PLANNING & PRICING

We plan the job, price the job, educate and inform the supply chain. We complete risk analysis and then we revert to the customer.

VALIDATION

As a team we peer review; and then we complete full customer validation.

PARTNERSHIP

We agree contractual terms as partners; collaboration is the key to successful delivery.

DELIVERY

The Project Manager – appointed on day one, has the relationship and experience; and they fully manage all the supply chain deliverables and complete the turnkey project.

We take pride in delivery.

The SMS Group focuses on the lifetime value of customer relationships, and ‘best in class’ project management.

GET IN TOUCH

Where next?

Defence

The SMS Group is well established in the Defence sector; we proactively support the Royal Navy via our long-standing relationships with BAE Systems, KBS Maritime and Babcock International.

Interior Outfit

Pride in ownership and trust in delivery; ‘best in class’ project management ensuring the timely delivery of the highest quality marine interiors.

Estates & Infrastructure

The highest standards of engineering and asset management. The SMS Group understands marine centric civil infrastructure - ports, harbours, utilities and navy bases.

Diving & Subsurface

Above and below the waterline our national service offering of diving and subsurface engineering solutions is unique to The SMS Group; shipside and shoreside our expertise is proven.