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Customer Journey

We’re proud of being different, we’re proud of being SMS. We aim to take each and every customer on the following six stage journey.

EXPERIENCE

We share our own experience and our knowledge. We aim to illustrate knowhow, capability and trust.

RELATIONSHIP

We establish a personal relationship, and then we understand the customers exacting requirement.

PLANNING & PRICING

We plan the job, price the job, educate and inform the supply chain. We complete risk analysis and then we revert to the customer.

VALIDATION

As a team we peer review; and then we complete full customer validation.

PARTNERSHIP

We agree contractual terms as partners; collaboration is the key to successful delivery.

DELIVERY

The Project Manager – appointed on day one, has the relationship and experience; and they fully manage all the supply chain deliverables and complete the turnkey project.

We take pride in delivery.

The SMS Group focuses on the lifetime value of customer relationships, and ‘best in class’ project management.