Website Logo
Website Logo

Customer Journey

We’re proud of being different, we’re proud of being SMS. We aim to take each and every customer on the following six stage journey.


We share our own experience and our knowledge. We aim to illustrate knowhow, capability and trust.


We establish a personal relationship, and then we understand the customers exacting requirement.


We plan the job, price the job, educate and inform the supply chain. We complete risk analysis and then we revert to the customer.


As a team we peer review; and then we complete full customer validation.


We agree contractual terms as partners; collaboration is the key to successful delivery.


The Project Manager – appointed on day one, has the relationship and experience; and they fully manage all the supply chain deliverables and complete the turnkey project.

We take pride in delivery.

The SMS Group focuses on the lifetime value of customer relationships, and ‘best in class’ project management.

Where next?


The SMS Group is well established in the Defence sector; we proactively support the Royal Navy via our long-standing relationships with BAE Systems, KBS Maritime and Babcock International.

Interior Outfit

Pride in ownership and trust in delivery; ‘best in class’ project management ensuring the timely delivery of the highest quality marine interiors.

Estates & Infrastructure

The highest standards of engineering and asset management. The SMS Group understands marine centric civil infrastructure - ports, harbours, utilities and navy bases.

Diving & Subsurface

Above and below the waterline our national service offering of diving and subsurface engineering solutions is unique to The SMS Group; shipside and shoreside our expertise is proven.